All H2 Members, guests, and those periodically visiting
(together “you”) an H2 Club in operation in the UK (a “Club”) must comply with
these Rules. These rules are incorporated into a Member’s contract with us, and
compliance with these Rules is important to both maintain the standards at our
Clubs and to enable Members to get full enjoyment from their time at the Club.
The term Membership refers to both a monthly/annual paying
customer who pays by either Direct Debit or Credit/Debit Card and also any
person who has any credit loaded on their personal account and/or is using H2
Any person who does not comply with these Rules may be
ejected from, or denied access to a Club, or may have their Membership
terminated by H2 Clubs Ltd if the non-compliance is serious.
1.General Membership Terms
a)Membership entitles Members access to use the
facilities available at their home Club. We offer different types of
Memberships and facilities at each Club, and the types of memberships and
facilities offered by us will differ from Club to Club, and may change from
time to time.
b)Each category of Membership has different
restrictions, conditions and benefits. Another category of Membership or Club
may be of interest to you if your requirements or circumstances change. You
should contact your Home Club if you would like further details of different
types of H2 Memberships that are available.
c)Monthly paid memberships. This membership is a
rolling month to month agreement payable via Direct Debit. This agreement will
continue to run until cancelled by the individual.
d)Annual paid memberships are a 12 month
agreement. These must be paid for upfront, in full by debit or credit card and
is not refundable. After the paid term, this membership will Lapse
automatically unless renewed by the Member and the renewal fee paid to H2.
a)If you are unable to use the club for a period
of time you may freeze your membership. Freeze requests must be made in writing
to the club before your invoice date.
b)There is a £10 monthly freeze fee and you can
freeze for a minimum of 1 month and up to 6 months within a calendar year.
After this time your membership will be automatically unfrozen andyour monthly Direct Debit returned to the
normal rate. In the rare event that any changes to membership rates occur
during your frozen time, you will be advised of your new rate when unfreezing.
c)Freezes cannot be applied retrospectively.
d)Lockers cannot be frozen. You will continue to
be charged your locker each month as normal unless you choose to cancel and
empty your locker subscription.
3.Membership Card & Access
a)A card will be issued for each monthly or annual
Membership when you join a Club.
b)There is a fee of £5 for replacement of lost,
stolen or damaged cards.
c)Each Members must have his/her card swiped for
security and verification on each visit to a Club before proceeding into the
Club. Any Member visiting a Club without a valid Membership Card may be asked
for proof of identification.
d)A Member must not lend their Membership Card to
anyone else as membership is personal and covers only that Member’s use of the
e)PAYU or Member Guests will not be issued with a
Membership card. Soho visitors can make use of a temporary card in order to use
a locker whilst in the, issued and returned to the front desk in exchange for a
debit/credit or ID card. Victoria visitors will require to bring a padlock to
secure a locker during their visit.
f)H2 Victoria members and guests must not veer
anywhere in the Verde building outside of the H2 demise. H2 members and guests
who are found outside of the H2 demise in the Verde building will be asked to
leave and their access to H2 may be suspended or terminated.
a)H2 offer reduced membership rates to companies
that join a minimum of 5 members. The rates are banded according to the number
of people in the agreement.
b)Corporate membership bands are reviewed
biannually. If member numbers have reduced/increased at the point of review,
you will be notified of the adjustment in rate accordingly.
c)Any change in membership prices within an
existing band during the year will be notified and communicated to the
appointed Corporate contact.
d)By arranging a Corporate Membership at H2, you
agree to ensure that information relating to the Club and to the preferential
rate of membership is communicated to all current and future employees and that
occasional communication relating to the Corporate Membership will be
distributed by the nominated contact within the company.
5.Guests & Visitors
a)Complimentary trials are offered to prospective
Members at the discretion of H2.
b)All Guests must provide proof of ID when
entering the premises.
c)Guests wishing to attend a class on a one-off
basis should purchase a PAYU credit to do so.
d)Members (over the age of 18) may bring guests to
a Club provided: (a) we receive payment of the guest fee; and (b) the guest
completes a Pre-Activity Questionnaire as requested by us.
e)Members must accompany their guest in the Club
always, and the Member who brings the guest remains responsible for their
guest’s conduct whilst they are in a Club.
f)Certain former Members, employees or guests may
be ineligible to be a Member, or guest, of a Club. If in doubt, the Member
should check with the Club’s management for advice.
g)A Member who has Frozen their Membership will
not be allowed access to any Club without a valid guest pass or paying the
current guest fee.
h)A person may be allowed to enter as a visitor to
a Club by prior arrangement, subject to H2’s discretion, and may be required to
pay the guest fee. All visitors must complete a Pre-Activity Questionnaire.
a)Opening times for a Club will be advertised on
b)The Club may close from time to time where
necessary for maintenance or security purposes. H2 will endeavour to provide as
much notice as possible in advance of such closures.
c)We reserve the right to show potential Members
and other individuals the facilities of a Club on a trial basis.
d)Members of a Club, their guests, visitors and
members of staff should at all times display mutual respect for each other.
e)Complaints should be communicated privately to a
member of the relevant Club’s management.
f)Members are respectfully requested to store
coats, helmets, shoes and rucksacks in the lockers provided.
g)Any personal belongings left in the Club, unless
in a designated private locker, will be treated as Lost Property.
h)You agree to keep us informed of any chance to
your personal details and contact information.
i)Belongings left on the premises are done so at
your own risk and H2 does not accept liability these.
j)Social Media and community engagement is
integral to our business. Where possible we like to capture good moments in
photographs. These will be used for our marketing and social media activity. If
you do not want us to use images of your face, please notify the club
a)Appropriate clean exercise clothing and shoes
must be worn whilst exercising.
b)Cardio equipment must not be used for longer
than 20 minutes during busy periods.
c)You are asked to use a sweat towel where
appropriate and wipe down gym equipment after use.
d)You are asked to arrive at the Club prior 5
minutes early to any Personal Training or Induction appointments. We reserve
the right to refuse to re-book an appointment for you if you repeatedly cancel
(with less than 24 hours’ notice) or fail to keep an appointment for services
and/or exercise programmes.
e)You may not use the gym or studios while under
the influence of alcohol, anticoagulants, narcotics, tranquilizers or any
medication which may affect your ability to exercise safely.
f)Put away all equipment at the end of the class.
g)Injuries must be reported before each class.
a)Classes will be made available for booking on a
weekly basis. You will be notified on Monday the previous week once available. You
must pre-book classes to ensure your participation in them.
b)Classes can be cancelled up to 12 hours before
the class start time without incurring a charge, any credits related to your
booking will be returned to your H2 account in full.
c)If a class cancellation is made within 12 hours
of the class start time or if you do not attend without notice(“no-show”) you
will be charged the full class rate, and no refunds will be given.
d)If you are not present at the scheduled start of
the class, your spot may be given to a waitlisted client.
e)Waiting list- if you join a waiting list, and a
spot becomes free, you will be charged the full credit price for the class.
Bookings will be made automatically when a spot becomes free, on a first come,
first served basis. If you no longer wish to be on a waitlist, it is your
responsibility to remove yourself via the My Account area.
f)You may only have 6 booked classes at any one
time to allow other members a fair opportunity to book classes.
g)If you persistently fail to turn up, your
booking rights may be suspended.
h)Class credits are not refundable and must be
used within the validity period specified on purchase.
i)Class timetables and instructors are subject to
change from time to time without notice.
j)To avoid disturbing classes, you are requested
to arrive in good time. Entrance to classes may be denied to anyone arriving
more than 5 minutes late.
k)Where, in the opinion of an instructor, a class
is overcrowded, the instructor may restrict the number of attendees in the
l)An instructor may, at any time, ask you to leave
a class if you are jeopardising the safety or enjoyment of others.
m)We reserve the right to limit your participation
to only one exercise class per day.
a)Lockers are made available subject to
availability. H2 does not undertake that use of a locker will guarantee that no
theft or damage to your property will occur. We will not accept any liability
in relation to locker thefts.
b)Lockers may only be used for the purposes of
keeping gym kit, toiletries, and clothing. If H2 has reasonable grounds to
suspect that a locker is being used for other storage, H2 reserves the right to
open the locker in question (by force if necessary) and remove any offending
c)With the exception of any designated private
lockers, lockers are available for use only while you are on the Club’s
premises. Use of a locker (other than any designated private lockers) while not
on Club premises is prohibited. If you leave your belongings overnight in a
locker (other than in any designated private locker), H2 reserves the right to
open the locker (by force if necessary) and remove your belongings.
d)Belongings will be available for collection from
the relevant Club’s Reception for a period of 28 days. If you do not collect
your belongings within 28 days, your belongings may be donated to charity.
e)If you rent a designated private locker, and if
the rental fees in respect of that locker remain unpaid for more than 1 month
after the date due for payment, H2 reserves the right to open the locker (by
force if necessary) and remove your belongings. Your belongings, so removed,
will be available for collection from the relevant Club’s reception for a
period of 28 days. If you do not collect your belongings within 28 days, your
belongings may be donated to charity.
f)If you rent a designated private locker, a
padlock may be provided to you by H2, for which you must pay a deposit. This
deposit will be refunded at the point at which the private locker rental is
cancelled and the padlock is returned, and reset, by a member of H2 staff.
g)You agree that H2 is in no way responsible for
the safekeeping of your personal belongings while you are in a Club. You assume
all risk of loss for any of your personal belongings.
a)The bike park is available to you as long as you
have a valid membership to do so.
b)Parking in H2 Clubs is subject to the use of a D
lock at all times. If your bike is not locker it will be locked by H2. If this
happens more than once then you will be charged the cost of a D lock to be used
at the club.
c)All bikes in the bike park must be registered to
a valid Membership and member bike tags must be clearly visible.
d)Bikes left in the bike park without a valid bike
tag, may be removed immediately without notice.
e)Bikes may not be left overnight unless you have
the right membership to do so.
f)Bikes left for more than one night may be
removed and bikes left in the Club for 6 weeks or more without permission will
be disposed of.
g)Members are respectfully requested to store
clothing & belongings in the lockers provided.
h)Rails are provided for wet clothes but left at
members’ own risk. H2 are not liable for any clothing or belongings left in the
11.Health & Safety
a)You must read the health & safety notices
posted around the Clubs and comply with their recommendations.
b)You must comply with any reasonable requests
made by members of staff in relation to matters of health & safety.
a)By agreeing to accept the terms and conditions
of this membership agreement or attending classes, events, activities and other
programs and using H2 facilities and
equipment, you hereby acknowledge on behalf of yourself, your heirs, personal
representatives and/or assigns, that there are certain inherent risks and
dangers in the strenuous nature of exercise. You acknowledge you that you have
voluntarily chosen to participate in a program of physical exercise.
b)You acknowledge that H2 strongly recommends that
you consult your physician prior to commencing an exercise programme.
c)You further acknowledge that the specific risks
vary from one activity to another, but range from (1) minor injuries such as
scratches, bruises and strains; (2) major injuries such as eye injury or loss
of sight, joint or back injuries, heart attacks or concussions; and (3)
catastrophic injuries including paralysis and death.
d)At all times, you shall comply with all stated
and customary terms, posted safety signs, rules and verbal instruction ns given
to you by trainers and staff.
e)In consideration of being allowed to participate
in and access the H2 classes and studio facilities, you hereby (i) agree to
assume full responsibility for any and all injuries or damage which are
sustained or aggravated by you in relation to H2 classes & studio
facilities, (ii) release, indemnify, and hold harmless H2 Clubs, subsidiary
affiliate entities and franchisees, and each of their respective members,
employees and representatives and agents, and each of their respective
successors and assigns and all others, from any and all responsibility, claims,
actions, suits, procedures, costs, expenses, damages, and liabilities to the
fullest extent allowed by law arising out of or in any way related to
participation in the H2 classes or studio facilities, and (iii) represent that
you have – no medical or physical condition that would prevent you from
properly using any of H2’s classes or studio facilities, - do not have physical
or mental condition that would put you in any physical or medical danger, and –
have not been instructed by a physician to not participate in physical
f)You are participating in the workouts
voluntarily and at your own risk.
a)We will communicate all membership updates via
our weekly newsletter email and in some instances we will email you directly on
changes to your memberships. It is your responsibility to ensure we have the
correct contact details for you at all time.
b)From time to time we may also email you offers
that may be relevant. If you wish to not receive these offers then you can
unsubscribe from the list.
c)We cannot be held responsible for any loss
incurred by you not receiving H2 related communications.
a)Promotional offers on locker, classes or
memberships are applicable for the time stated at purchase. When the
promotional period ends, services will continue at the advertised RRP.
b)If you cancel your membership at any point
during your promotional period that promotion will no longer be valid if you
choose to re-join.
c)Promotional offers are at the discretion of H2.
d)As an H2 Clubs
member you can enjoy 20% off the RRP* of items and / or total basket price
(subject to a maximum of £500) on joining at Giant St Paul’s and H2Gear.co.uk
e)After 6 months
continuous (insert relevant tariff here) membership or payment for 6 months
upfront you will be entitled to a 20% discount off the RRP of items and / or
total basket price up to £2,500 at Giant St Paul’s and H2Gear.co.uk
f)After 12 months
continuous membership or payment of a full years membership in advance you will
qualify for a 20% discount off the RRP of items and / or total basket price up
to £5,000 at Giant St Paul’s and H2Gear.co.uk
members qualify for a discount limit of £2,500 immediately rising to £5,000
after 6 months at Giant St Paul’s and H2Gear.co.uk
h)We reserve the
right to withdraw the offer at any time.
i)Further enquiries on purchases at Giant St Paul’s
or H2Gear.co.uk should be sent firstname.lastname@example.org speak to a member of our team.
a)To cancel your monthly membership, you need to
email email@example.com stating
your full name and reason for cancellation. In addition to this you are
responsible for cancelling your Direct Debit with your bank.
b) If you wish to cancel your Direct Debit, you must do so prior to the 25th of the month or the proceeding months' Direct Debit will still be payable
c)Once we receive notification of cancellation of
your Direct Debit from the bank, your membership will lapse immediately and all
membership privileges will cease.
d)Annual memberships will lapse on the last day of
the paid 12 month period.
e)Any person who does not comply with these Rules
may be ejected from, or denied access to a Club, or may have their Membership
terminated by H2 Clubs Ltd if the non-compliance is serious. If H2 terminate
your membership because you have breached these terms, you may not be entitled
to a refund of any unused portion of membership or other fees.
f)You can cancel your Direct Debit with your bank
to cancel your membership at any time. No refunds of any fees will be paid by
H2 on any membership. No pro-rata refunds are given for unused membership time.
We reserve the right to change these conditions at any time.
Any changes to the conditions will be effective after the change is published
on this website. If you have any questions about the conditions, the services
or this website please contact us using the contact details in the Contact us section
of this website.