What do you mean by 'no contract'?
You are only obliged to pay for one month's membership by direct debit and after that you can cancel your membership at any time. To prevent further with charge you should cancel your Direct Debit on or before your invoice date. Once that is processed, your membership will lapse immediately.
The Annual Upfront membership is a 12 month contract. You must pay in full, upfront, by debit or credit card for this membership (no monthly payments). This payment is not refundable.
Do you have different monthly membership types?
We believe in providing value for money and therefore we offer different membership types to give our member's choice and to allow them to select the membership type that best suits their use of our club.
Can I trial H2 before joining?
Complimentary trial visits are available to prospective Members. Simply e-mail firstname.lastname@example.org requesting a trial or complete the form via our website. We are very proud of our classes at H2 and so we are happy to showcase our classes ahead of Membership. Guests wishing to attend a class on a one-off basis should purchase a Member's Guest Pass or International Visitor's pass to do so.
Can I delay the start of my membership?
Yes, you can delay the start of your membership by up to 12 days. All you need to do is contact our us team on the day that you register and select the date that you wish your membership to start.
Will I be issued with an H2 Bike Run membership card?
Yes, for all of our Memberships you will receive an H2 Membership card. This card will give you entry to the club via the glass doors and you will also need to scan your card at the Reception desk. Members are reminded to swipe in to record their visit to the Club each time. PAYU Members or guests will also be issued with a Membership card but it won't gain you access through the front doors so you will need to ring the intercom.
Can I share or give my membership to somebody else to use?
No. Under no circumstances can you give or share your membership card with anybody else as it is unique to you. To protect the interests and ensure the safety of our valued, paying members, offenders will have their membership cancelled.
You are welcome to use the bike park if you have a valid Membership type to do so. Please check with the Crew on the front desk or email us if you are unsure if this is included in your Membership. All bikes in the bike park must be registered to a Live Membership and bike tags must be clearly visible. Bikes can be registered at the front desk and this is where Members receive their bike tag.
Please note, for security reasons, bikes left in the bike park without a valid bike tag will be removed immediately without notice. Members are able to leave their bike overnight on individual occasions at the discretion of Club management. Bikes left for more than one night may be removed, and bikes left in the Club for 4 weeks or more will be disposed of. A charge of £20 per month will apply to bikes left behind without permission. To enquire about adding overnight bike parking to your Membership please contact us here.
Can I freeze my membership?
Yes, you can freeze your membership for £10.00 a month from your invoice date each month. Freeze requests must be made in writing to the Club before your invoice date with your requested start and end dates in order to freeze your membership. Please note, membership freezes can only be processed by giving advanced notice, they can not be applied retrospectively. To unfreeze your membership please email us with 48 hours notice to do so.
Please note that memberships can only be frozen for a minimum of one month and a maximum of six months per year. After this time your membership will be automatically unfrozen and your monthly direct debit returned to the normal payment. In the rare event that any changes to Membership rates occur during your frozen time, you will be advised of your new rate when unfreezing.
Lockers cannot be frozen. You will be charged for your locker each month along with the £10 freeze charge.
Is it possible to change my direct debit date?
No this is not possible. Your direct debit date is automatically set up as 12 days after your start date.
When is my “invoice date”?
Your invoice date is the day each month that corresponds to the original start date of your membership.
You can find out your start date by logging on to the Member’s section of the website here
I haven't received my Welcome E-mail with my login details?
Your Welcome E-mail which includes your login details for your account is automatically e-mailed to you on completion of the join process. Sometimes this e-mail can be found in Spam or Junk mail. In the unlikely event of a Welcome E-mail not being received then please contact email@example.com so we can arrange for this to be reissued to you.
I don't have a DD account do we accept cash or card payment?
We can accept cash or card payment for Annual Membership and PAYU credits only, all monthly rolling Memberships must be set up via UK Bank Account.
How do I cancel my membership?
The cancellation process is very easy. As you are are in complete control of your membership, you simply need to cancel your Direct Debit on or before your invoice date - as soon as the bank processes this request, Membership lapses.
Please note that as soon as Membership lapses, all Membership priviliges cease immediately as does locker hire - any items left in a lapsed locker will be available for collection for up to one month after the lapse date, after which time items will be disposed of. No pro-rata refunds are given for unused Membership time. We also offer a freeze facility for £10.00 a month, which could provide better value than cancelling and re-joining if you are going away for a month or two.
Can I pay up front for a year?
The H2 Annual Memberships offer an annual contract. You can select this Membership type on the join page on the website and pay via credit or debit card online. This payment is non refundable.
When does the first month's payment come out of my bank account?
Your first payment will be processed 12 days after the joining process. This payment will include the joining fee and first month's payment. Future payments will be debited on the same day each month.
Can I change my mind after joining?
Yes you can. Join up online and if you are not happy with the product or service within the first 7 days of joining then you can cancel your direct debit at your bank and no money will taken from your account.
Can I get a refund on membership fees I have paid?
No. You can cancel your direct debit with your bank within the first 7 days of joining and no monies will be collected from you. Otherwise, you can cancel your membership at any time by cancelling your direct debit with your bank but no refunds of any fees will be paid by H2 on any of our memberships.
Can I get a monthly invoice?
Yes. A monthly invoice is produced each month and members can view and download their invoices by logging in and viewing invoice history in the Account section of the members log in.
Can I change my membership type mid month?
Yes you can. All you need to do is log in to your account and click on upgrade or downgrade membership to make a change to your membership. A pro-rata charge will be collected by direct debit for any additional cost in the month for any upgrade. Your new monthly payment will commence from your next direct debit date following the end of the invoice period in which you made the change to your membership.
Can I rent a permanent locker?
Yes, all you need to do is either choose a permanent locker when joining up or you can add a permanent locker to your account by logging in to your account and selecting a permanent locker to rent.
How do I get a corporate membership rate?
We need a minimum of 5 members from a company to be able to offer a corporate rate. For all corporate enquiries please e-mail Lyndall on firstname.lastname@example.org
Does H2 offer classes?
We provide an assisted training environment, based around small group Fit classes and high energy, technically correct Ride classes. We offer around 50 classes per week.
How do I book in for a class?
All classes are booked through your member’s area of the website, using your e-mail address and password and then booking the class that you require.
Can I bring a guest to a class?
A Members' guest pass is at a reduced rate of only £10 per class. You must be booked in to the same class as your guest and the pass is for class access only. Members are able to purchase up to 6 Member guest passes per calendar year for their guests, and any individual guest is limited to 3 visits per calendar year on a Member guest pass. If your guest may be interested in Membership following their visit, please enquire to the Club directly
How do I cancel a booking?
To cancel a class please go to the members area of the website and login to your account and cancel your booking. We ask all members to give as much notice as possible when cancelling a booking so that other members may take your place in the class.
Please note that you will lose any credits used to book a class for any cancellations with less than 3 hours notice.
How far ahead can I book a class and how many people will be in a class?
Classes are loaded every Monday for the following week and you can have a maximum of 6 booked classes at any one time.
How does the credits system work?
We offer a credits system whereby members (without unlimited classes) can purchase credits in order to access classes that are not included in their membership type. These credits are purchased in the Members area of the website and each class is worth 1 credit. The credits have a 12 month expiry date from the date of purchase. Please note credits purchased are non refundable.
Will I be shown how to use the equipment?
All new H2 Fit Members are offered a complimentary consultation with a Personal Trainer when joining the Club. Please contact email@example.com to book your session.
What equipment does the gym have?
H2 provides a dynamic and unique training environment! Equipment includes a functional training Rig, Battle Ropes, Monkey Bars, Sled Run, Astro turf strip, Kettle Bells, Olympic Bars, TRX, Squat Racks, Trap and multi-grip bars, bumper plates, medicine balls and dumbbells. We also have treadmills and Watt bikes.
Are personal or group personal training sessions available?
Yes. Personal Training sessions and transformation and event specific training packages are available. Please e-mail us here or speak to the crew for more information.
Are towels provided?
Yes, all members receive a bath towel free with every visit. Sweat towels are also available for use during your workout.
Are there showers, changing facilities & lockers in each H2?
Yes, we have 20 showers and 750 lockers in the male locker room and 16 showers and 450 lockers in the female locker room. All members receive a bath towel and use of a session locker free on every visit. We also provide free shampoo and conditioner, hairdryers and GHD hair straighteners.
Are there sports therapies available?
Yes, we have an affiliation with Osteon which offers sports massage, physiotherapy, acupuncture, osteopathy and podiatry. For more information or to book a treatment please e-mail firstname.lastname@example.org or speak to the crew.
Do you have WiFi access at the club?
Yes we do. Please ask the crew for the access details.
Will my bike be safe at H2?
The bike park is monitored by CCTV and is regularly patrolled by our staff to make every effort to ensure all of our member's bikes are secure. All members must lock their bikes with a D-lock for added security. Whilst every effort is made to ensure our member's bikes are secure any bike parked in the bike park is left at the member's own risk and not H2's.
Will my belongings be safe in my locker?
All lockers are accessed using your membership card and should be safe. Day Use lockers may be used during your visit. Any items left overnight will be removed and donated to charity if unclaimed after 14 days.
Private lockers are available to hire for members wishing to leave belongings on a regular basis. Lockers are not valid on a Lapsed Membership and belongings will be removed after 30 days.
H2 does not accept any liability for any personal possessions left by our members in their locker or in the Club.
Members are reminded not to leave personal items on their bikes, hanging rails are provided should a Member wish to hang jackets and other clothing. Items left on bikes will be transferred to the hanging rails by Crew - again all items are left at Members own risk with no liability for personal possessions accepted by H2.
Is the H2 website secure?
Complimentary Guest Passes may be redeemed at the discretion of the Club.
All guests must provide full contact information and a health questionnairre before using the facilities.
Visits not claimed within the week of the authorised start date will be forfeited.
For more information please call 020 7099 1444 or email us at email@example.com